FAQ

Q. How long does the delivery usually takes?
Delivery usually will takes about 1 to 3 working days.

 

Q. How much is the shipping fees?
Peninsular Malaysia.
Orders from Peninsular Malaysia is charged with RM10
Free shipping is eligible for order above RM80 for Peninsular Malaysia only.
Free shipping is applicable for all products, including normal price and dicscounted products. 

Sabah & Sarawak.
Orders from Sabah & Sarawak is charged with RM15.
Free shipping is NOT eligible for Sabah & Sarawak.
 


Q. What are the payment methods available?
Jefferson offers various kind of Payment Methods as shown below :


1. SenangPay

Via Online Banking 

Affin Bank , Alliance Bank , AmBank , Bank Islam , Bank Rakyat , Bank Muamalat, BSN , CIMB , HSBC , KFH , M2E, M2U , OCBC , PBB , RHB , Standard Charted Bank , UOB 

 

                                                                                

                                          
2. Bank Transfer / Cash Deposit (ATM)

Bank : CIMB Bank
Bank Account : 8003862152
Account Name : AC Team Collection Sdn. Bhd.

After you have made the payment, simply send the receipt picture and mention 
your name and order number via email to online@jefferson.com.my.


Note: Your purchased products will not be delivered until we have this confirmation.
 


Q. How to change my account personal information and shipping address?

  • Log-in your account → Click on “Account Maintenance” → Edit your account information and Shipping address here.

 

Q. Can I cancel an existing order that have been made?
Yes,  only if the order is still on pending status.

- Please send an email to our customers service email at online.jefferson.com.my with the message title “Request to cancel order” in order to inform us about the cancellation order.

- Orders that are in shipping or shipped will not be cancel.


Q. I still have doubts!
Sorry that we're unable to clear your doubts in the F.A.Q page. Please kindly send us an email to hello@jefferson.com.my for us to clear your doubts.

 


 

Q. I forgot my Password for my account. What should I do to retrieve it?

  1. Click on “Lost Password?” and fill your email that used to register the account in the box.
  2. Click Submit.
  3. A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.

 

Q. How do purchase my order on the site?
To order your purchase :-

  1. Click “Add to cart” button on the products you wish to purchase.
  2. Click “Continue Shopping” to continue add other products into the cart or click “Checkout” to proceed your payment for the products.
  3. You'll reach a log in page where you need to log in your account using your Username and Password. If you don't have an account created yet, you need to register an account before you proceed your payment.
  4. You'll need to confirm your shipping address on the “Shipping Address” page and click “next” button.
  5. From here, you need to select your shipping methods and click “next” button.
  6. Next you'll need to choose your payment method then click “next” button.
  7. After the steps before this have been done, You need to reconfirm your billing details and agree on the terms and condition.
  8. Click “Confirm Order” to complete the order.

 

Q. What is the product's transaction currency?
All products transaction currency will be done in MYR.