Frequently Asked Question


Order Delivery


Online store purchase is processed and shipped from Jefferson’s headquarter warehouse, based in Penang, Malaysia.


  • All orders placed would be processed and shipped out on next working day. Monday to Friday, excluding weekends and public holidays.

  • Courier service Jefferson’s partnering is Ninja Van ( Peninsular Malaysia ) and ABX Express ( Sabah & Sarawak ). 

  • Customer would be receiving tracking number from email. 



Shipping Fees


Peninsular Malaysia

FREE Shipping to all order with RM90 and above. 

For order below RM90 is charged with a flat rate of RM10 shipping fee. 

Sabah & Sarawak.
For Sabah and Sarawak shipping address, a flat rate of RM15 shipping fee is charged.



Payment Methods


a. Online Banking via Razer Pay. Customer may select self-preferred payment method as below:


  • Debit & Credit Card Services

  • FPX Online Banking 

  • E-Wallet


b. Bank Transfer - Manual Upload Bank Receipt 


  • Bank transfer to the bank account listed in the Payment Information.

  • Upload the payment receipt or payment proof of the bank transaction.



Enquiries on Return & Exchange, do visit return-and-refund-policy (click-in)

 

More Enquiries? contact-us (click-in).