Return & Refund Policy

The returned goods/products will be checked with the receipt together and the goods should be in the good condition. The packaging should also be in original condition in original shipping container as received. If the goods/products has been used or damaged by the customer, there will not be any refund. Jefferson will also not be responsible if your shipment is lost during the return transit. Once we have checked and confirm the goods/products, customer will received their refund within 14 working days after the confirmation. Please note that customer has to bear the return shipping cost or customer can drop by the items to our outlets.

Please return your purchase to the following address:


Recipient name:  Jefferson Online Return & Refund

AC Team Collection
Wisma JS, 8, Lorong Amoy,
10050, Georgetown Penang, Malaysia.


Please contact us at online@jefferson.com.my or 04-2277113 if you have any questions or doubts.